Our AI Voice Receptionist just got a major upgrade — it can now transfer live calls directly to the right person or department based on the rules you set. If your plan includes AI Workforce, this feature is now available to you. If not, contact Celia to add it to your Capital Valley Marketing service package.
Never Put a Customer on Hold Again
Complex phone trees and long hold times frustrate callers. With live call transfer, your AI Voice Receptionist can instantly route incoming calls to the correct contact, creating a smooth and professional experience every time.
Provide the Human Touch When Needed
This update helps simplify customer engagement by ensuring callers reach the right person quickly — whether it’s for billing questions, urgent needs, appointment requests, or reaching a specific team member.
This update allows our clients to benefit from faster call handling, improved lead qualification, and more personalized customer experiences.
How It Works
Your AI Voice Receptionist can transfer calls to one or multiple phone numbers based on conditions you set. With this new capability, you can set routing rules such as Route by Department/Function, Route by Employee Name, Route by Location, Route by Urgency, Route by VIP/Account, and Route by Language.
If you’d like this added to your plan, contact Celia and we’ll help you get set up.